Frequently Asked Questions (FAQ) for New Students
Below are some of the questions that are asked more frequently by our new parents. While we have tried to make this a fairly exhaustive list, there may be some questions which are not addressed in this FAQ. Please contact the Admission Office at email@example.com if your query is not included in this list.
- Who is your transport vendor and what is the contact number?
Our transport vendor is Kwoon Chung Bus Company and they can be contacted at 2578 1178.
- Are students required to use the bus service both to and from school or are they permitted to opt for a one-way service?
Yes, students can choose one-way or two-way service. Please contact our service provider for detailed arrangements.
- What bus service options are available for students participating in after school activities?
For the 2014/15 academic year, The Kwoon Chung Bus Co. will provide return bus services at three different times, namely:-
- at 2:20 P.M. for Foundation Year students;
- at 3:30 P.M. for Grade 1 to 12 students who do not have Extra Curricular Activities (ECA) and for Foundation Year students participating in ECA; and
- at 4:30pm for Grade 1 to 12 students who have ECA.
- Can students take the school bus at different times on different days? How do parents indicate to the bus nanny or driver that their child is to take the earlier or later bus?
Please contact Kwoon Chung Bus Co. at 2578 1178 to inform them of your preference.
- Does the school have a hot lunch program?
Yes, our lunch vendor, Sodexho (HK) Limited, prepares food on campus. Menus are changed periodically and parents can choose to purchase monthly or daily meal plans. At present Sodexho (HK) has three menu choices available each day.
- Can students bring their own lunch from home? Does the school provide facilities to store and heat up meals?
Yes, students may either bring lunch with them when they come to school in the morning, or have lunch delivered to them between 10:00 a.m. and 11:00 a.m. for Primary students and between 11:30 a.m. and 12:30 p.m. for Secondary students. There are refrigerators and microwave ovens to store and heat up meals.
- How do parents order meals from Sodexho (HK) Limited?
Menus for each month are sent out around a fortnight before the first of each month through the weekly Friday Circulars and are also available on The ISF Academy Portal. Parents complete the form and return it with a check for the requisite amount to the School Office before the due date stated on the notice or portal.
- Will anyone supervise the students during lunch time?
There are teaching staff or parent volunteers on hand to supervise the students during lunch time. The ratio of adults supervising students is higher for the lower grades than for the upper grades.
Homework and Parents’ Home Support
What is the school’s home work policy?
Homework is an integral part of school life and helps children to understand that learning also takes place outside of school. Homework is relevant to class work and teachers give what they believe the child can handle comfortably and independently within the following guidelines.
Foundation Year: Grade 1 Grade 2 Grade 3 Grade 4 Grade 5
Grade 8 Grade 9 Grade 10 Grade 11 Approximately three hours daily, including non-contact time during the school day Grade 12 Approximately three hours daily, including non-contact time during the school day
Reading is an integral part of students’ language development; the times indicated above are not inclusive of 15 to 20 minutes of home reading in either language. Students should also be encouraged to read on the weekends and holidays.
Are parents expected to help with students’ home work? If so, in what ways?
Parents are not expected to help students with their homework. However, parents of younger students are encouraged to read with their child as it forms an integral part of their child’s language development.
How can parents help with their child’s language learning? Especially if the parents do not speak English / Putonghua at home.
Parental support is always very important for a child’s learning and parents are encouraged to provide an environment at home which encourages their child to use both English and Putonghua at home.
Parents are also encouraged to maintain close contact with their child’s homeroom teachers as well as attend our workshops which we conduct from time to time to better understand their child’s learning.
How does the school communicate with the parents?
There are many different channels for parents to communicate with the school. The school sends out weekly notices every Friday informing parents of announcements concerning their child and the school. Parents are also free to contact their child’s teachers by email or over the phone through the School Office. Various meeting sessions are also arranged during the course of the year such as Principal’s Coffee Mornings and parent-teacher conferences. Please refer to the latest version of the Parent Handbook which will be distributed at the beginning of the school year.
Who should the parents talk to should they have any concerns, suggestions or questions?
Parents may speak to the School Office or refer to the Parent / Student Handbook for further information.
What are the school hours?
Regular School Hours Extra Curricular Activities Foundation Year 8:00A.M. – 2:00P.M. 2:15P.M. – 3:15P.M. Grade 1 to 5 8:00A.M. – 3:30P.M. 3:40P.M. – 4:40P.M. Grade 6 to 10 8:00A.M. – 3:30P.M. 3:40P.M. – 4:40P.M.
Is there a profile summary of the school?
Please refer to At-A-Glance for a profile of the school.
How does the school involve new parents in the school community?
The school encourages parents to be involved in school activities and has many volunteer opportunities available. Parents can volunteer by contacting the school directly or by contacting the Parent-Teacher Association (PTA). Please contact the School Office to indicate the area(s) that you would be interested in volunteering such as helping out in the library, field trips, mentoring etc. and the office will direct you to the person in charge of that activity.
How does the school assist new students to adapt to their new environment?
The Orientation Week is an excellent opportunity for students joining in August to socialize and make new friends. For students joining in the middle of the school year, we have a “Buddy System” where the Homeroom teacher will assign a classmate to each new student to “buddy” and take care of the new student.